One AI that handles every customer support moment on Shopify. One platform, one data layer. It resolves returns, tracks orders and even sells, closing 85% of tickets end to end in your brand voice. Support costs drop from day one.
Live on your store in around 11 days, trusted by 1,300+ DTC brands.
Order status, sizing, returns and billing are the same questions all day. A live chat widget just routes them to your team faster. Evo answers them, takes the action, and writes the resolution back.
Returns, order tracking, sizing and billing are handled end to end, not forwarded to a queue. It can even close the cart and sell when the moment is right.
Chat, email and helpdesk all read the same customer context from one data layer, so every surface knows what the others already know.
77% lower support cost than running a helpdesk plus agents. Costs fall from the first day, not after a long ramp.
Email, chat, SMS, WhatsApp, IG DM and social in one queue, with one identity and one history.
Every reply is grounded in the customer's real account: orders, sizes, returns and payment.
Refunds, exchanges and credits stay within the rules you set. No surprise concessions.
Issue refunds, start exchanges, edit addresses and apply credits, then write the result back to the graph.
Median first reply of 12 seconds. Your team only sees what they actually need to handle.
Every AI reply is graded on accuracy, tone and outcome. Flagged ones surface for review.
Full context is loaded before the first reply: order, delivery status and customer tier. The action is already started, so no human touch is needed.
Six months of tickets across 40 DTC brands, graded against human resolutions. Order status and product info clear above 90%. Hard cases stay with your team by design.
Every ticket Support resolves becomes context Sales can read. The next time that customer shows up to shop, the AI already knows the size she actually wears.
Resolves order, sizing and billing with full account memory. It reads tickets and orders, then writes resolutions and sentiment back, so Sales sees a happy customer differently than a frustrated one.
Reads every signal, scores intent live, and closes the cart by SMS, email or on-site nudge. A sizing exchange this morning means the cart-hesitation nudge tonight gets the right size first.