Gorgias bills the ticket and the AI. Evo bills once, per conversation.
Evo AI is the AI support agent for Shopify. It resolves what it knows, asks your team in Slack when it's not sure, and bills once per conversation you can count, not a ticket fee plus a per-AI-reply fee.
to go live on your store, with no rules trees to rebuild.
one charge per conversation, not a ticket fee plus an AI fee.
Gorgias bolted AI onto a helpdesk. Evo was built as an AI support employee.
Gorgias started as a ticketing inbox and added AI on top, billed per resolution plus your ticket plan. Evo AI was built agent-native: it resolves what it knows and asks your team in Slack when it's not sure. Here's how they line up.
Why merchants leave Gorgias
The same themes show up across Gorgias reviews. Here's how Evo AI answers each one.
| What they say about Gorgias | The issue | Evo AI |
|---|---|---|
| “Surprise AI charges on top of our plan.” | Surprise bills | One clear charge per conversation. No setup fee, no surprise overage. |
| “Every ticket the AI resolves is billed twice.” | Double billing | One charge per conversation. No ticket fee stacked on top. |
| “The AI bot just says someone will get back to you, but nothing.” | Dead-end replies | Actually resolves it. Evo handles the bulk, your team takes the rest. |
| “I sent 4 support emails, no response. Wrong tier to help you.” | Slow, gated support | Live in a day, with real onboarding help, not a support queue you chase. |
| “Charged for the full year, no prorated refund.” | Lock-in | Simple per-conversation pricing, month to month. |
The difference isn't the inbox. It's the architecture.
A chatbot deflects: it asks for an email, drops a tracking link, and hands the work back to the customer. Evo AI resolves: it already knows the order, detects store and currency, checks the customer's history, and acts within your policy. When it's not sure, it asks your team in Slack and remembers the answer as policy. Same ticket, different context, different outcome.
Priced per conversation, not double-dipped
Gorgias counts an AI-resolved ticket as both a helpdesk ticket and an automation charge: two line items for one reply, plus per-ticket overages once you pass your plan. Evo charges once, per conversation.
Context built in, not bolted on
Evo AI is powered by Blotout, so orders, attribution, and prior conversations are in the reply from the first message. No rules trees to maintain, no "what's your order number?" Live in 1 day.
Resolves end-to-end. Doesn't just deflect.
A chatbot stops at deflection: it answers an FAQ and hands the work back to the customer. Evo AI executes the resolution within your policy: refunds, exchanges, order changes. When it's not sure, it asks your team in Slack and remembers the answer as policy. Only the exceptions escalate, each with a full case file.
Switching from Gorgias
The questions DTC teams ask us most when they move off a per-ticket helpdesk.
Because Gorgias bills the same conversation twice: the helpdesk ticket and a separate automation fee, plus per-ticket overages once you pass your plan. Evo bills once, per conversation, so cost scales with your traffic, not with double-counted tickets or a resolution rate.
No. Chatbots deflect: they answer FAQs and hand the rest back to your team. Evo AI is agent-native, so it executes: it checks the order, applies your refund and exchange policy, and auto-approves what's allowed. When it's not sure, it asks your team in Slack and remembers the answer as policy. Only the exceptions reach your team, each with a case file ready to read.
Most brands are live in 1 day, with no rules trees to rebuild. Evo AI learns from your existing tickets, help center, and store data.
Yes. Evo AI replies in your brand voice and operates inside the policy you set: refund limits, approval thresholds, escalation rules. Anything outside policy reaches your team with full context attached.
The exceptions land with your team as a ready-to-read case file: order, history, attribution, and what Evo AI already tried. Your agents pick up where Evo AI left off instead of starting from a blank "how can I help?"
Want the numbers for your store?
Send us your monthly ticket volume and we'll run the side-by-side cost math against your current Gorgias bill.