Not your dad's helpdesk.
Built for 2026.
Orders, past tickets, attribution, and prior conversations already loaded into every reply.
The case is simple.
Three numbers
Replace agents, helpdesk software, escalation tools, and overtime with one flat number. Verified across 200+ brands.
Customers don't notice the AI. They notice that they got their refund in 47 seconds, not 47 hours. CSAT goes up — never down.
On Full Stack, you don't approve anything. You don't escalate anything. You don't hire anyone. Support is no longer your problem.
Same ticket. Different context.
Different outcome.
Most of your inbox doesn’t need a human.
Most tickets resolve automatically, in your brand voice. Shown beside are some questions that Evo resolves end-to-end, without escalation, while staying on-brand and within policy
From signal to outcome
in three simple steps
See the shopper, not the ticket
Every message arrives with order history, prior tickets, and customer context already loaded
Resolve, with policy guardrails
Returns, exchanges, billing, and sizing are handled automatically within the rules you provide
Escalate with a clean handoff
When a human steps in, Evo sends the full summary, receipts, and context automatically
Not a chatbot.A teammate with permissions.
Issue a refund
Full or partial, within policy.
Connect to a teammate
Full summary included automatically
Update shipping address
Before fulfillment ships.
Send a fit consult
Recommendations based on size history.
Flag a fraud signal
Routes instantly to the risk team.
Start an exchange
Same product, different size or color.
Pause a subscription
Next charge date confirmed.
Cite a help doc
Pulls the exact answer instantly.
Their helpdesk manages tickets. We eliminate them.
Gorgias and RichPanel are ticket queues that bolted AI on top. They charge you more every time AI succeeds. We charge you less.
It sounds like you. Because it learned from you.
Support, delivered —like Stripe for payments.
You don’t manage support.
No queues. No escalations. No staffing
Online 24/7,
globally
Humans step in only when AI absolutely can’t
Gets smarter every week
Human resolutions become automations
Goes live in under
5 minutes
Shopify imports your data automatically
A handoff your team won't dread.
Customer reaches out
Email, chat, WhatsApp, Instagram. Every conversation in 1 place
Evo loads the context
Orders, past tickets, return history, stock, and prior conversations already loaded
First reply sent
in your voice
The issue gets resolved or routed immediately, in your brand voice
Human handoff
if needed
Complex issue? Evo sends the summary, receipts, and context to the right teammate
Always getting smarter
Every interaction updates the customer context for future support, sales, and search
Two ways to deploy. One flat bill.
Your team stays in control. EvoAI resolves the repetitive work automatically.
We run support end-to-end. Your team never touches the queue.
Evo has every capability your playbook actually needs
Unified inbox
Email, chat, SMS, WhatsApp, IG DM, social — one queue, one identity, one history.
Customer 360
Every reply is grounded in the customer's real account: orders, sizes, returns, payment.
Policy guardrails
Refunds, exchanges, and credits stay within rules you set. No surprise concessions.
Write-back actions
Issue refunds, start exchanges, edit addresses, apply credits — and write the result to the graph.
24/7 first response
Median first reply: 12 seconds. Your team only sees what they actually need to handle.
Quality scoring
Every AI reply is graded on accuracy, tone, and outcome. Flagged ones surface for review.
The questions we always get
It can. Most customers start by routing Evo as the first responder in their existing helpdesk, then graduate to Evo as the primary inbox once trust is built. Both modes are fully supported.
Evo is grounded on your help center + policy library + the customer's actual account state. It won't invent shipping windows or make refund promises it can't execute. Every fact is traceable.
Escalated to humans by design. Evo writes a case summary and routes to the right teammate with full receipts attached. On Full Stack, our trained humans handle the escalation — your team sees zero.
Same flat fee. AI scales instantly. Your invoice doesn't move whether the spike is 2× or 20×
Yes — 95+ languages, brand voice preserved. The customer writes in their language; your team reads the case in yours.
Connect Shopify in one click — products, policies, order history, brand voice imported automatically. Our trained humans are ready in two business days on Full Stack.
See Evo in action, running on your store
Book a 30-minute walk-through to see how Evo fits on your actual catalog, your support tickets, and your real search queries — and see your real customer graph in action