One context layer.
One AI brain. Three apps
Meet Evo — one AI that runs your sales, support, and search, fully built on Blotout’s first-party data layer. Whatever one of them learns about a shopper, the other two know before the shopper’s next click.
Used by leading D2C brands
Sales, support, and search shouldn't be three vendors with three views
Most brands stitch together three vendors for sales, support, and search, and end up with three half-pictures of the same shopper. Evo is one tool with one memory. Whatever support learns, sales and search already know.
Evo’s Sales Agent
Recovers carts. Picks the right channel — SMS, email, or an on-site nudge — based on what the shopper actually responds to.
Evo’s Support & Helpdesk
Resolves order, sizing, and billing with full account memory. Reads tickets + orders, writes resolutions and sentiment back so Sales sees a happy customer differently than a frustrated one.
Evo’s Smart Search
Answers the question, not the keyword — using Maya’s real size and order history, not just your catalog. Writes query intent + unmet demand back so the whole brand learns from search.
What makes the three apps one brain?
Every Evo app checks the shopper’s history before it acts and writes back what it learned the moment the interaction ends.
One customer journey.Seamless handoff.
Maya searches for "32A bralette"
Evo AI makes a note of the data: 32A bralette size works well for Maya and remembers it in its own memory for the next time.
Maya leaves a $148 cart behind
Minutes later, the agent picks up her size from search and queues a 32A bundle to text her a reminder.
Gets a text, shops her cart
Maya completes the purchase after the text. Sales writes the order back into the graph; LTV jumps to $148.
Maya asks:"Will 34B fit better?"
Support reads the order, size, and Maya’s search history. Offers a free exchange to 34B and saves data.
Searches again, different answer
Same query as Day 1. Evo Search knows Maya’s real size is 34B and ranks the 34B variants before any other variants.
The difference between generic AI vs. AI that actually knows your customer
Most AI tools start from zero with every shopper. Evo doesn't. Every ticket Support resolved becomes context Sales and Search can read.
Personalized nudges in the chat widget
The Evo chat widget reads the full Blotout context — who the shopper is, how they got here, what they did last week — and shows up like your best DTC rep would.
Your inbox doesn’t always need a human. 85% tickets close themselves
Across 40 DTC brands and six months of tickets, results were graded against what a human agent would have done. The hard 15% land in your team’s queue by design.
Every answer, with the shopper in mind.
AI search powered by your first-party events. Every click, view, cart, and order flows back into ranking in real time. No cookies, no third parties, no synonym dictionaries to maintain.
The Impact of choosing one
AI for Sales, Support & Search.
Evo plays well with your stack
Evo connects seamlessly with products like Shopify, Klaviyo, Gorgias, Segment, and Slack — in both directions. What they know, Evo learns; what Evo learns, they get back.
See Evo in action, running on your store
Book a 30-minute walk-through to see how Evo fits on your actual catalog, your support tickets, and your real search queries — and see your real customer graph in action