AI CHAT APP FOR SHOPIFY
Your first AI support employee for Shopify.
EVO resolves the tickets it knows and asks your team in Slack when it's not sure.
Live on your Shopify store within a day, from Blotout, whose stack already runs on 1,300+ brands.
EvoAI Chat
Online · replies instantly
Auto-resolved
L
Lauren · repeat customer
Hi! My order EV-44218 says delivered but I never got it. Can you help?
EvoAI
I see order EV-44218 was marked delivered yesterday at 3:42pm. USPS sometimes scans early. I have filed a missing-package case and shipped a free replacement. It ships today and arrives by Friday, and tracking is on its way to your email.
E
L
Lauren
Oh wow, that was fast. Thank you!
Replacement shipped and tracking email sent. No human action needed.
Message EvoAI…
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Used by leading D2C brands
Why merchants switch
Most tickets never need your team, and the share grows every week.
Most of the queue is finished before it ever reaches your team.
Resolves tickets, not just replies
Returns, order tracking, sizing and billing are handled end to end, not forwarded to a queue. It can even close the cart and sell when the moment is right.
One platform, every channel
Chat, email and helpdesk all read the same customer context from one data layer, so every surface knows what the others already know.
Lower support cost from day one
77% lower support cost than running a helpdesk plus agents. Costs fall from the first day, not after a long ramp.
What actually gets deflected
Teach it once. It remembers.
Every exception your team explains once becomes a ticket EVO finishes on its own next time, and everything it learns stays with it wherever it works.
Order status and "where is my order?"
Product info and availability
Account and login
Sizing and fit questions
Returns and exchanges
Billing and payment
Why context wins
Three questions separate a deflection bot from an AI employee.
Generic AI tools
Evo AI on Blotout
Anonymous session ID that resets per device.
Unified profile across web, app, email, SMS and support.
Last-click cohort. People who bought X also bought Y.
The shopper's real size, last ticket and the cart she did not finish, together.
Stateless. Every agent starts from zero.
Every interaction enriches the graph, so the next agent starts smarter.
Third-party pixels and cookies that are iOS-fragile.
First-party, server-side and consented. Built on Blotout.
Sales does not know what Support promised, and Search does not either.
Every promise, query and resolution is visible to every other app, live.
Proof, not promises
Countable, not claimed.
1,300+
DTC brands on the Blotout stack
12s
Median first reply time
4.8 stars
CSAT on AI replies
1 day
Time to live on your store
Reads from and writes to
Joins the Shopify helpdesk you already run.
EVO works inside Richpanel or Gorgias, live on your store within a day. Nothing migrates, nobody retrains.
ShopifyKlaviyoGorgiasZendeskIntercomMailchimpSlackStripeAlgoliaTwilioHubSpot
Send us your store URL and we'll run the demo on your own questions.
Two ways in: start beside the helpdesk you already run, or start with the demo on your own store.
Book my 30-min demo