Gorgias charges you twice. Evo AI resolves it once.
Gorgias bills the helpdesk ticket and the AI resolution, so every automated reply costs you twice. Evo AI is agent-native: it resolves the ticket end-to-end, in your brand voice, and you pay once. Orders, attribution, past tickets, and prior conversations are already loaded into every reply.
of tickets resolved end-to-end by Evo AI, within policy, on brand voice.
lower support cost vs. a human team, live in 11 days.
A helpdesk with an AI add-on vs. an AI agent
Gorgias started as a ticketing inbox and bolted AI on top, priced per resolution, on top of your ticket plan. Evo AI was built agent-native: it executes, not just deflects. Here's how they line up.
The real cost of Gorgias once AI Agent is on
Gorgias bills three ways at once: your ticket plan, a $0.90 to $1.00 fee for every AI-resolved conversation, and $0.36 to $0.40 per ticket over plan. Here is the annual math at three volumes.
Illustrative, from Gorgias public 2026 pricing: Advanced plan at $750/mo annual, 50% AI auto-resolution, $0.90 per AI resolution, $0.40 per overage ticket. Evo AI replaces all three lines with one charge per resolution.
The difference isn't the inbox. It's the architecture.
A chatbot deflects: it asks for an email, drops a tracking link, and hands the work back to the customer. An agent resolves: Evo AI already knows the order, detects the store and currency, checks the customer's history, and acts within your policy. Same ticket, different context, different outcome.
Priced on outcomes, not double-dipped
Gorgias counts an AI-resolved ticket as both a helpdesk ticket and an automation charge: two line items for one reply, plus $0.36 to $0.40 per ticket once you blow past your plan. Evo charges once, per resolution.
Context built in, not bolted on
Evo AI is powered by Blotout, so orders, attribution, and prior conversations are in the reply from the first message. No rules trees to maintain, no "what's your order number?" Live in 11 days.
Switching from Gorgias
The questions DTC teams ask us most when they move off a per-ticket helpdesk.
Because you pay twice. When the AI Agent resolves a ticket, Gorgias bills the helpdesk ticket and a $0.90 to $1.00 automation fee for the same conversation. Go over your plan's ticket limit and each extra ticket adds $0.36 to $0.40, and AI resolutions past your allotment run $1.50 each. One reviewer reported $14,000 in surprise AI charges on top of a $13,500 annual plan. Evo charges once, per resolution, so cost scales with outcomes, not double-counted tickets.
No. Chatbots deflect: they answer FAQs and hand the rest back to your team. Evo AI is agent-native, so it executes. It checks the order, applies your refund and exchange policy, auto-approves what's allowed, and only escalates the edge cases, with a case file ready to read. 85% of tickets resolve end-to-end without a human.
Most brands are live in 11 days. There are no rules trees to rebuild. Evo AI learns from your existing tickets, help center, and store data. Median first reply once live is 12 seconds.
Yes. Evo AI replies in your brand voice and operates inside the policy you set: refund limits, approval thresholds, escalation rules. AI replies hold a 4.8 CSAT across the brands we run. Anything outside policy reaches your team with full context attached.
The remaining 15% or so land with your team as a ready-to-read case file: order, history, attribution, and what Evo AI already tried. Your agents pick up where Evo AI left off instead of starting from a blank "how can I help?"
Want the numbers for your store?
Send us your monthly ticket volume and we'll run the side-by-side cost math against your current Gorgias bill.