Gorgias bills the ticket. Then the AI. You pay twice.
Evo AI is agent-native. It resolves the ticket end-to-end and charges once, per resolution, not per ticket plus a per-AI-reply fee. 100% of tickets resolved: AI handles the bulk, your team takes the rest.
of tickets resolved: AI handles the bulk end-to-end, and your team solves the rest.
lower support cost vs. a human team, live in 1 day.
A helpdesk with an AI add-on vs. an AI employee
Gorgias started as a ticketing inbox and bolted AI on top, priced per resolution, on top of your ticket plan. Evo AI was built agent-native: it executes, not just deflects. Here's how they line up.
Why teams leave Gorgias
The same complaints, over and over, in Gorgias reviews. Here's how Evo AI answers each one.
| What they say about Gorgias | Theme | Evo AI |
|---|---|---|
| “$14,000 in AI charges on top of a $13.5K plan.” | 1 | $0 setup. One charge per resolution, no surprise overage. |
| “Every ticket the AI resolves is billed twice.” | 2 | Agent-native: one charge per resolution, nothing stacked. |
| “The AI bot just says someone will get back to you, but nothing.” | 5 | Resolves 100%. AI handles the bulk end-to-end, your team solves the rest. |
| “I sent 4 support emails, no response. Wrong tier to help you.” | 4 | Live in 1 day with hands-on onboarding, not a ticket queue you beg. |
| “Charged for the full year, no prorated refund.” | 7 | Outcome-based pricing; no annual lock-in. |
The real cost of Gorgias once AI Agent is on
Gorgias bills three ways at once: your ticket plan, a $0.90 to $1.00 fee for every AI-resolved conversation, and $0.36 to $0.40 per ticket over plan. Here is the annual math at three volumes.
Illustrative, from Gorgias public 2026 pricing: Advanced plan at $750/mo annual, 50% AI auto-resolution, $0.90 per AI resolution, $0.40 per overage ticket. Evo AI replaces all three lines with one charge per resolution.
The difference isn't the inbox. It's the architecture.
A chatbot deflects: it asks for an email, drops a tracking link, and hands the work back to the customer. An agent resolves: Evo AI already knows the order, detects the store and currency, checks the customer's history, and acts within your policy. Same ticket, different context, different outcome.
Priced on outcomes, not double-dipped
Gorgias counts an AI-resolved ticket as both a helpdesk ticket and an automation charge: two line items for one reply, plus $0.36 to $0.40 per ticket once you blow past your plan. Evo charges once, per resolution.
Context built in, not bolted on
Evo AI is powered by Blotout, so orders, attribution, and prior conversations are in the reply from the first message. No rules trees to maintain, no "what's your order number?" Live in 1 day.
Resolves end-to-end. Doesn't just deflect.
A chatbot stops at deflection: it answers an FAQ and hands the work back to the customer. Evo AI executes the resolution within your policy: refunds, exchanges, order changes. Only the edge cases escalate, each with a full case file.
Switching from Gorgias
The questions DTC teams ask us most when they move off a per-ticket helpdesk.
Because you pay twice. When the AI Agent resolves a ticket, Gorgias bills the helpdesk ticket and a $0.90 to $1.00 automation fee for the same conversation. Go over your plan's ticket limit and each extra ticket adds $0.36 to $0.40, and AI resolutions past your allotment run $1.50 each. One reviewer reported $14,000 in surprise AI charges on top of a $13,500 annual plan. Evo charges once, per resolution, so cost scales with outcomes, not double-counted tickets.
No. Chatbots deflect: they answer FAQs and hand the rest back to your team. Evo AI is agent-native, so it executes. It checks the order, applies your refund and exchange policy, auto-approves what's allowed, and only escalates the edge cases, with a case file ready to read. Evo AI resolves 100% of tickets end-to-end. AI handles the bulk automatically, and the rest reach your team with full context.
Most brands are live in 1 day. There are no rules trees to rebuild. Evo AI learns from your existing tickets, help center, and store data. Median first reply once live is 12 seconds.
Yes. Evo AI replies in your brand voice and operates inside the policy you set: refund limits, approval thresholds, escalation rules. AI replies hold a 4.8 CSAT across the brands we run. Anything outside policy reaches your team with full context attached.
The remaining 15% or so land with your team as a ready-to-read case file: order, history, attribution, and what Evo AI already tried. Your agents pick up where Evo AI left off instead of starting from a blank "how can I help?"
Want the numbers for your store?
Send us your monthly ticket volume and we'll run the side-by-side cost math against your current Gorgias bill.