Richpanel routes the ticket. Evo resolves it.
Richpanel gives shoppers a self-service portal and routes the rest to your team. Evo AI is agent-native. It checks the order, applies your policy, and resolves 100% with your team: AI handles the bulk end to end, and your team takes the rest with a full case file. Live in 1 day.
of tickets resolved: AI handles the bulk end-to-end, and your team solves the rest.
77% lower support cost than a human team. Evo resolves, it doesn't just draft.
A self-service helpdesk vs. an AI employee
Richpanel is an AI-native ecommerce helpdesk built around a self-service portal, priced per seat plus AI credits. Evo AI is agent-native. It executes, not just assists. Here's how they line up.
Why teams leave Richpanel
The same themes, over and over, in Richpanel reviews. Here's how Evo AI answers each one.
| What they say about Richpanel | Theme | Evo AI |
|---|---|---|
| The AI isn't fully autonomous. It drafts, but a human still reviews and sends. | 1 | Evo resolves end to end within your policy. Only edge cases reach your team. |
| It doesn't really learn from past conversations. | 2 | Powered by Blotout: order, attribution and prior tickets are in the reply from message one. |
| The self-service portal deflects questions rather than resolving them. | 4 | Evo resolves, not deflects. It takes the action and writes the resolution back. Live in 1 day. |
| The AI is a lighter assistant, not an autonomous agent. | 5 | Evo is agent-native. It executes within policy and charges per resolution. |
The real question with Richpanel isn't price. It's how much the AI actually resolves.
Richpanel's pricing is transparent (about $0.30 per conversation, one meter). The gap is resolution. Its AI drafts and assists, with a 50% resolution guarantee, so your team still reviews and sends. Evo AI resolves 100% with your team: it handles the bulk end to end, in policy and on brand voice, and your team takes the rest.
Richpanel pricing and 50% resolution guarantee from richpanel.com, July 2026. Evo AI charges one fee per resolution.
The difference isn't the portal. It's the architecture.
A self-service portal sends the shopper to a help article and hopes they solve it themselves. An agent resolves: Evo AI already knows the order, detects the store and currency, checks the customer's history, and acts within your policy. Same ticket, different context, different outcome.
Priced on outcomes, not double-dipped
Richpanel's AI drafts replies your team reviews. Evo executes the resolution within your policy and escalates only edge cases.
Context built in, not bolted on
Evo AI is powered by Blotout, so orders, attribution, and prior conversations are in the reply from the first message. No portal for the shopper to dig through, and no "what's your order number?"
Resolves end-to-end. Doesn't just deflect.
A portal stops at deflection: it points the shopper to an article and hands the work back. Evo AI executes the resolution within your policy: refunds, exchanges, order changes. Only the edge cases escalate, each with a full case file.
Switching from Richpanel
The questions DTC teams ask us most when they move off Richpanel.
No. Richpanel's AI assists. It drafts replies your team reviews, guaranteeing about 50% resolution. Evo is agent-native: it checks the order, applies your policy, and resolves 100% with your team, escalating only edge cases with a full case file. You pay per resolution, on outcomes.
It resolves. Richpanel's AI drafts replies your team reviews. Evo AI is agent-native: it checks the order, applies your refund and exchange policy, auto-approves what's allowed, and only escalates edge cases, each with a case file ready to read.
About a day. Richpanel quotes roughly two weeks to migrate. Evo AI learns from your existing tickets, help center, and store data and is live in 1 day. Median first reply is 12 seconds.
Yes. Evo AI replies in your brand voice within the policy you set: refund limits, approval thresholds, escalation rules. AI replies hold a 4.8 CSAT across the brands we run. Anything outside policy reaches your team with full context.
They reach your team as a ready-to-read case file: order, history, attribution, and what Evo AI already tried, so agents pick up where it left off instead of a blank reply box.
Want the numbers for your store?
Send us your monthly ticket volume and we'll run the side-by-side cost math against your current Richpanel bill.