Tidio Guarantees 50% Resolved. We Resolve 100%.
EvoAI is agent-native. It resolves the ticket end-to-end and charges once, per resolution. 100% of tickets resolved: AI handles the bulk end-to-end, your team closes the rest.
of tickets resolved (AI + your team). Tidio guarantees just 50% by AI alone.
lower support cost vs. a human team, live in 1 day.
A 50%-resolution guarantee vs. an AI employee
Tidio is a live-chat widget with an AI layer on top, priced by conversation tier. EvoAI was built agent-native: it executes, not just chats. Here's how they line up.
Why teams leave Tidio
The same complaints, over and over, in Tidio reviews. Here's how EvoAI answers each one.
| What they say about Tidio | Evo AI |
|---|---|
| A pricing overhaul doubled bills for existing customers with little warning. It still stings in reviews today. | One number, per resolution. No pricing overhaul to absorb. |
| Automatic tier upgrades trigger at 95% of your conversation quota, with just an in-app banner. No email warning. | No usage cliff. Cost scales smoothly with resolutions, not a quota banner. |
| Lyro AI and Flows automation are billed as separate add-ons on top of the base plan, not included. | One charge per resolution. No separate AI or automation add-on. |
| The plan ladder jumps from Growth to Plus in one leap: a 12x price increase with nothing in between. | No tier ladder to climb or outgrow. Live in 1 day with hands-on onboarding. |
| Pricing transparency is the single most common complaint across Tidio's own reviews. | Pricing is one line: cost per resolution. |
The real cost of Tidio once Lyro AI is on
Tidio's public 2026 pricing: Free at $0, Starter around $24/mo, Growth around $49/mo, and Plus starting at $749/mo, each tier capping AI conversation credits before overage or upgrade. Here's the annual math at three volumes.
Illustrative, from Tidio's public pricing: growing ticket volume means climbing the tier ladder or paying overage on AI credits. EvoAI replaces the tier ladder with one charge per resolution.
The difference isn't the chat widget. It's the architecture.
A chat widget deflects: it answers an FAQ and hands the work back to the customer. An agent resolves: EvoAI already knows the order, detects the store and currency, checks the customer's history, and acts within your policy. Same conversation, different context, different outcome.
100% resolved, not a 50% guarantee
Tidio's own guarantee caps AI resolution at 50% of conversations. The other half lands on your team with no context. EvoAI resolves 100% of tickets: AI clears the bulk end-to-end, and your team closes the rest inside your policy.
Context built in, not bolted on
EvoAI is powered by Blotout, so orders, attribution, and prior conversations are in the reply from the first message. No flow-builder to maintain. Live in 1 day.
One price per resolution, not a tier ladder
Tidio runs Free ($0), then paid tiers from about $24/mo up to $749/mo, with Lyro AI and Flows automation billed as separate add-ons on top. EvoAI charges once, per resolution. No tier to outgrow.
Switching from Tidio
The questions DTC teams ask us most when they move off a per-ticket helpdesk.
Because Tidio's own guarantee tops out at 50% of conversations resolved by AI, the rest lands on your team with no context. EvoAI resolves 100% of tickets: AI clears the bulk end-to-end, and your team closes the rest with a full case file attached.
No. Tidio's Lyro AI answers FAQs and flags a handoff. EvoAI is agent-native, so it executes: it checks the order, applies your refund and exchange policy, auto-approves what's allowed, and only escalates the edge cases, with a case file ready to read.
Most brands are live in 1 day. There's no flow-builder to rebuild. EvoAI learns from your existing tickets, help center, and store data.
Yes. EvoAI replies in your brand voice and operates inside the policy you set: refund limits, approval thresholds, escalation rules. Anything outside policy reaches your team with full context attached.
The remaining tickets land with your team as a ready-to-read case file: order, history, attribution, and what EvoAI already tried.
Want the numbers for your store?
Send us your monthly conversation volume and we'll run the side-by-side cost math against your current Tidio plan.